01
Introduction
Background
People book services differently — shaped by their routines, priorities, and trust levels. Professionals seek quick wellness fixes, students look for affordable lessons, and parents need reliable healthcare options. Yet, the current booking journey is fragmented. Users juggle multiple apps or manual chats to compare and confirm, while vendors struggle to manage schedules and visibility. This disconnect creates friction, inefficiency, and lost opportunities on both sides.
Challenge
Most service-booking platforms fail to balance user convenience and vendor efficiency. The lack of an integrated ecosystem results in scattered experiences, limited trust, and poor transparency. Without a unified, seamless flow, both users and vendors face barriers to discovery, engagement, and growth.
02
Understanding the domain
Market Research & Competitor Analysis
We analyzed existing booking apps across industries and interviewed potential users to identify expectations and gaps in the market. The research revealed that while global apps offered some solutions, they lacked localization, breadth of services, and user-centric simplicity.
Key Insights
Users wanted one centralized app to cover multiple service categories.
A mobile-first design ensures a professional and accessible experience.
Transparency (reviews, vendor details, real-time updates) was a top priority to build trust.
Reminders and notifications were essential to reduce no-shows and keep users engaged
03
Design Approach
Build MVP Mobile App & Dekstop App
In this stage, we mapped the complete experiences of users, admins, and vendors to understand their goals, pain points, and decision paths. By outlining step-by-step workflows, we identified friction points and restructured journeys around real user needs, ensuring smoother navigation and more intuitive interactions.
Build The MVP Mobile Platform
We designed and developed the mobile app from the ground up, focusing on the essential booking flows—search, scheduling, and payments. This MVP ensured a functional, user-friendly experience while laying the foundation for future scalability.
Vendor Dashboard Revamp
We refreshed the vendor dashboard with cleaner visuals and streamlined interactions, making daily operations like managing bookings and schedules faster, clearer, and more efficient.
Admin Panel Revamp
We restructured the admin panel with a modern interface and improved usability, enabling administrators to manage vendors, transactions, and content with greater ease and clarity.
07
Feedback Made Easy
Rate your experience right after the appointment. Share quick reviews to help providers improve and make your next booking even better.
06
Booking Reports
Track business growth with detailed booking analytics. From performance trends to revenue breakdowns, get clear insights that help vendors make smarter decisions and boost results.
04
Categories Management
Organize vendor services into customizable categories. Admins can create, edit, or remove categories to help users easily find and structure vendor services.
05
Edit Plan
Easily manage and update subscription plans from the admin panel. Adjust pricing, features, and benefits to fit different vendor needs and keep offerings competitive.
06
Banner Management
Create and schedule in-app banners to promote services, offers, and campaigns.
